CompTIA A+ 220-1002: Operational Procedures Best Practices


This 13-video course offers a comprehensive overview of best practices and safety standards: the working rules which keep operators from causing harm to their systems. Documentation best practices, for example, begin with network topologies—mapping diagrams of distribution of devices and subnetworks, home or office—while sensible password policies exist to offer invaluable protection to users and systems alike. Record all incidents; manage inventory carefully; comply with government regulations and MSDS documentation. Basic safety procedures—goggles, air filter masks, weight limitations, toxic waste handling—are needed to protect users, equipment, and IT staff alike, and must be up-to-date. Change management is critical to continued success; what the world you work in will look like next year is almost impossible to guess, so learn to be ready for anything. Remote access technologies are constantly evolving, and you must keep abreast of changes. A closing exercise allows you to assess your knowledge of just a few: password policies; airborne dust and debris; and government regulatory compliance laws. Course helps prepare for CompTIA A+ certification exam 220-1002.


  • create network topology diagrams, incident documentation, regulatory and compliance policies, and acceptable use policies
  • implement password policies
  • use documented business processes to document change management, use a change board, and include a backout plan
  • implement backup and recovery, backup testing, UPSs, and surge protectors, and evaluate cloud storage and local storage of backups
  • implement safety protocols for equipment grounding, toxic waste handling, personal safety, and environmental concerns
  • use MSDS documentation for handling and disposal
  • standardize incident response and the documentation process
  • manage licensing and privacy compliance for regulated data
  • demonstrate proper communication techniques and professionalism
  • demonstrate an understanding of the basics of scripting
  • differentiate between and identify the basics of remote access technologies
  • configure BranchCache
  • demonstrate an understanding of operational procedures
Course Details

Library: CompTIA A+ 220-1002
Course Length: 81 Minutes
Course ID: it_cscoat_10_enus
Course Number: 179117

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